Refund policy
Bat Coffee Refund & Satisfaction Policy
At Bat Coffee, every bag is roasted to order to ensure maximum freshness and quality. Because coffee is a perishable product, we do not accept returns.
That said, we stand behind every cup.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we’ll make it right.
Please email us at Coffee@BatCoffee.com within 7 days of delivery with:
- Your order number
- A brief description of the issue
- A photo (if applicable)
We will gladly send a replacement or issue a refund at our discretion.
Didn’t Love Your Coffee?
Coffee is personal and we get that.
If your coffee wasn’t what you expected, reach out within 7 days and we’ll work with you to find a better fit. In many cases, we may offer:
- A replacement bag
- A different roast recommendation
- Brewing guidance to improve your experience
Our goal is simple: help you find a coffee you actually enjoy.
Non-Returnable Items
Because of the nature of our product, we do not accept returns on:
- Opened or unopened coffee bags
- Ground coffee (due to freshness and safety standards)
Order Changes & Cancellations
Orders are roasted and processed quickly. If you need to make a change or cancel an order, please contact us within 2 hours of placing it.
After that, we may not be able to modify your order.
Subscriptions
Subscription orders can be modified, skipped, or canceled at any time before the next billing cycle.
Our Promise
We’re not a mass coffee company. Every order matters.
If something isn’t right, we’ll always do our best to fix it quickly and fairly.